How do I register to shop online?
In order to enjoy our online shop and stock up on your fav new wardrobe items, you need to have a registered account. Simply click on the Sign In button/link at the top of our site. From here you will create your account login details and password. Once your details have been confirmed via email, you are free to browse and buy from our store to your heart’s content.
How can I track my order?
Once your online order has been placed and payment made, you will receive a confirmation email. Your order will be checked, double-checked, and compiled, then given over to the couriers for delivery. A second email will be sent to you, with a tracking number form the courier company, which can be used to follow every step of your order’s journey.
How will my order take to arrive?
We want to get you styling your new merch as soon as possible. That is why we’ve created a streamlined process to get your products to you without delays. Orders typically take between 3 & 5 working days to arrive safely at your destination.
Do I have to pay for my delivery?
In order for us to get your order to you in a secure and timely fashion (see what we did there?), we have partnered with couriers of the highest order. This means that delivery does incur a fee that is reasonable and well worth it. From time to time we will have specials or sales where delivery fees will not be required, so keep your eyes open for that.
What are the available payment options?
Online orders can be paid for with Mastercard or Visa credit cards. Unfortunately, we don’t currently accept American Express or Diners Club cards.
Can I pay with foreign (non-South African) currency on my credit card?Yes, we want to spread the Omari love far and wide, which is why our payment processor accepts payments through non-South African credit cards. As long as your card is Mastercard or Visa, you will automatically be billed on your credit card statement with the equivalent value in your currency.
Can I pay cash on delivery?
No cash payments are accepted on delivery. At the moment, we only accept payments online, through our store. So get your Visa or Mastercard credit card ready to get a workout.
Can I use EBucks, MIMONEY OR PayPal to buy from the Omari Online Store?
Not yet. We are constantly working to create the best shopping experience possible for you and we hope to be adding these options in the future.
Can I pay with a gift card?
Currently we don’t issue gift cards of our own and cannot accept third party gift cards, due to security reasons.
Is there a check out limit for the online store?
There is no limit to how much you can spend to get your inner fashionista decked out in the best-looking threads. Some items might have limit stock available, but you can load that shopping cart to your heart’s content.
Is it safe to share my credit card details with Omari?
Most definitely! We are partnered with a world-class payment processor, that uses only the highest standard of encryption when passing payment information between your devise and our website. We also strive to adhere to international best-practices when it comes to data handling. This means that credit card details used for payment on our site are handled with the utmost care, with key data removed and encrypted. No pin or CVV numbers are retained or recorded during the authentication process either.
What happens if my order arrives and is damaged or I am unsatisfied?
We strive to provide amazing products and guarantee 100% customer satisfaction. We perform very strict quality control inspections on all our products before we ship them to you, but we do understand that sometimes things happen. With this in mind, we’ve created the following returns procedure steps:
REFUND /EXCHANGE PROCEDURE STEPS
Send an email to firstname.lastname@example.org with the following:
- Proof of purchase
- Proof of defects/damage (you may send pictures or videos)
- Phots and/or videos will be studied, and a decision made to accept the Return Request.
- If Return Request is approved and you will receive a return form from our team.
- You may proceed with returning/shipping the item back to Omari.
- Once your returned item is received and inspected, we will send you an email to notify you to confirm receipt of the returned item.
- Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
When/how can I return an item I am not satisfied with?
We are always happy to serve you and want to create the best shopping experience for you. Our return policy is valid for 15 days for exchanges and 5 days for refunds. To be eligible for a return, your item must be unused/unworn/unwashed and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, including accessories, intimates, items on Sale and Custom-made orders. Custom made orders cannot be returned or exchanged based on a “change of mind” basis.
How will I be refunded for items bought online?
Once the Returns/Exchanges procedure has been followed and approved, your refunded amount will automatically be credit to your credit card. Please note that, for items being returned for a wrong size, they will not be refunded but an exchange for either a bigger or smaller size will be made. Couriers/ shipping fees do not get refunded.
Can I give items to be returned to the courier that delivered them?
Our delivery partners are not authorised to accept goods for returns. The Returns/Exchanges procedure needs to be followed and request approved before items are couriered back to Omari. You are welcome to use the same couriers we do, or any courier service that suits your needs.
Can I return an item bought on sale?
No. Sale items have been reduced to the lowest possible pricing for your benefit. It is not economically viable for us to accept returns on these items.
Why haven’t I received my refund yet?
Refunds can take up to 14 working days to process, from confirmation that your returned item has been received and the refund approved. If you haven’t received a refund yet after 14 working days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
What do I do, if I receive the wrong product or size?
Please follow our return procedure steps to contact us as described above. Our sizing chart is available in the size chart section. Please make sure you check it before confirming your orders. We realize that that in the textile industry, we may observe minor size differences between different brands and manufacturers. We consider the size of an item as incorrect when there is a 6cm (2.5inches) difference or more between the item’s actual size and the size indicated in the size chart. If we made a mistake by sending you the wrong size: We will resend you the correct size or
send you an item with an alternative size (if applicable) given the Returns/Exchanges procedure has been followed and we receive your garment back.
What do I do, if some of the items I ordered are missing?
Please be sure to open and check the contents carefully before signing for the package from the courier. If there is a product missing, contact us and provide clear photographs showing the product packaging (box), the shipping label on the box, your order number, and SKU (product) number for the missing item. If we made a mistake, we will resend the missing item free of charge within the warranty period.
Please do not hesitate to contact our customer support team for further advice. We will do our very best to assist you at: firstname.lastname@example.org
How can I contact Omari?
For any enquiries, we have an online chat function on our website. Alternatively, please contact us via +2779 417 4062 or on email at email@example.com
When can I expect a response back from Omari?
You are so important to us and we try to acknowledge any requests or queries within 48 hours. If, for whatever reason, you have not heard back from us within that time, please could you drop us a DM on our social media channels, or make use of any of our other contact methods? We will get back to you as soon as we can.
Does Omari have stock of all of the products for online purchase?
We do our very best to make sure that there is stock available to fill any and all products featured online. Our website is updated regularly, and stock levels are monitored very closely. Despite our best efforts, discrepancies can creep in sometimes. Should this happen, and a certain item might not be immediately available, or an order might take longer to fulfill than expected, you would be advised of the situation and its solution shortly after the purchased is made.
Is it possible to order online, even if I live outside South Africa?
Yes! We want to share Omari with anyone, everywhere we can. Our courier partners are able to deliver all over the world. Delivery times might vary when ordering outside of South Africa.
How do l know if my order has been successfully placed?
Once the order has been placed and payment made, you will be redirected to a confirmation page. A confirmation email is also sent to your registered email address, which will contain all the details of your order and the concluded transaction.
When will l be charged for my order?
As soon as the order is placed online, payment will take place and your items will automatically be reserved for delivery. A confirmation email will be sent to you, once payment has been processed and the items are ready for delivery.
Are my personal details secure?
Yes, we want to ensure that your shopping experience is not only pleasant, but safe too. When we ask for personal information, we ensure that the information is protected and encrypted with the best encryption software in the industry- SSL (Secure Socket Layer).
Will you sell my e-mail address or personal information to anyone?
Absolutely not. We are committed to protecting your confidentiality. Personal information such as your address, name and phone number will only be shared with our courier company, who sign a non-disclosure document so as to not disclose your information to anyone.
What happens if someone logs in using my details?
We strongly recommend you keep your login details and passwords private to avoid anyone login onto the website without your consent. Should your details be compromised, please contact us, so we can help resolve the situation and help make your account secure once more.
What happens if l lose my password?
Don’t worry, it happens with the best of us. You may request a new password to be sent to you by clicking on “forgot password” on our website.